Fight or flight! - have you got the skills to manage or diffuse potential conflict? Learn how to have difficult discussions without confrontation or creating further conflict. Our workshop covers prevention through to resolution. You will leave this workshop understanding why conflict occurs & knowing how to create a workplace which promotes cohesion and mutual accountability; and how to have those difficult conversations when required.
Join us on this workshop to discover:
- Psychology of conflict
- Key drivers
- Identifying Fears / Threats
- Subjective vs Objective language;
- Conflict style through Personality Type;
- 4 step Management Strategy;
- Creating a culture of mutual accountability
- Moving Forward
$245 (ex GST) per person; workbook included.